Terms and Conditions
About Vebox Limited
Vebox Limited are worldwide suppliers of computer and audio / video accessories and have been growing and increasing our product range steadily since starting trading in 2001.
We are stockists of the entire range of Akasa products and we are also an official Premium Trust Point for distribution of all TRUST branded products.
We aim to provide a superior service to our customers by setting our prices as low as possible whilst at the same time offering fast delivery and, we hope, a great customer service.
We aim to make your shopping experience as easy and straightforward as possible. Simply browse the various sections of the store and add the products you would like to purchase to the shopping cart by clicking the button next to each product.
When you are finished, click on 'Checkout' and you will be provided with a number of payment options.
We accept all major credit cards including Visa, Mastercard, Amex, Electron, Solo, Delta, and Switch as well as providing a Paypal option for those customers who are more familiar with our eBay shop.
We do our very best to ensure that all products shown within this site are in stock and available for purchase immediately.
We aim to send out all orders within a 24 hour period and will usually be able to send orders placed before midday in the same day's post.
Postage and packing charges are based on weight and will be calculated automatically based on the contents of your shopping cart. There will be a few exceptions such as fragile or bulky items which may involve addittional packing costs but these will be clearly indicated where they apply.
Small orders will typically be sent by Royal Mail whilst larger, heavier items will be sent by Amtrak.
These are rare, but where they do happen we will email to give you the option to wait for the back-ordered item(s) or cancel the order. We will provide our best estimate of the waiting time to allow you to make an informed decision.
In the event of a part-order being sent, postage will only be charged once. The balance of the order, when available will be posted free of charge.
VAT is charged at the standard UK rate of 20% on all orders destined for the UK or the European Union.
Orders delivered to addresses outside the European Union will not have VAT added.
Warranty and Returns
All our products are covered by at least a one year warranty. TRUST products are covered by a 2-year warranty.
In the event of a product failure within the warranty period you may return the product for a replacement or refund. Damage through routine wear and tear is not covered by the warranty.
BEFORE returning any product to us you must first contact us by email with details of the fault, name and address, and proof of purchase. You will be provided with a RMA number which you must include with the returned goods.
Returns cannot be accepted without a RMA number.
Items returned for non-warranty reasons such as ordering errors may be accepted on the condition that the goods are still in brand new condition and remain unopened in their original packaging.
Once again you must contact us by email to request an RMA number.
NO information provided to Vebox Limited is disclosed to any third party with the exception of delivery companies who must be provided with address details.
Email addresses are used for the sole purpose of contacting customers about their orders. We do not send unsolicited emails (Spam).
If you choose to join our email mailing list to be notified of new products and offers you will have the opportunity to cancel your subscription at any time whereafter no further emails will be sent.
You can now recycle your old electricals with us.
If youre buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination, harming wildlife and also human health.
We can help We are pleased to offer our customers the chance to recycle their old electrical items.
When you purchase a new electrical or electronic item from us you may return your old item to us for recycling free of charge. Old items may be posted to us or dropped in to our shop within 28 days of your new purchase.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.